LWD Ops

Ship 5f · Real-case intake template

Beneficiary case intake — reviewer view

Every real case that enters LWD is captured here in a privacy-preserving structure: initials only, age bands (not exact age), postcode first 3 digits (not full), diagnosis category (not diagnosis), prognosis band. This lets triage and counsellor-matching happen without ever storing personally-identifying beneficiary data on the surface layer.

Cases

3

Urgent

0

High

1

Standard

1

Case ref Initial Age band Postcode Diagnosis Prognosis Debt total Creditors Household Triage Status
CASE-2026-08-SEED-0003 T. 75-84 400xx undisclosed undisclosed 50k_150k 4_6 single_parent high received
CASE-2026-08-SEED-0001 T. 55-64 200xx undisclosed undisclosed 15k_50k 2_3 partnered_with_deps standard received
CASE-2026-08-SEED-0002 T. 65-74 300xx undisclosed undisclosed under_5k 1 single watchlist received

NCCP s.29 engagement pattern

Once a case is triaged and a counsellor is assigned, an NCCP s.29 engagement letter is generated authorising the licensed financial counsellor to work with creditors on the beneficiary's behalf. LWD does not itself negotiate — this table tracks the mandate boundary. Privacy Act 1988 APP applies to every field. Diagnosis, prognosis, and financial data are stored in banded form only.